With an extensive amount of bus drivers spread across the Nordics and frequent maintenance operations on their vehicles, Tide saw the need to replace manual processes for schedules and maintenance management with a custom digital solution.
Tide AS
A user-friendly application to manage resources, appoint schedules and connect drivers to the right routes, real-time data on scheduled maintenance, error reporting, and much more
Appfarm and Tide
Automotive and Logistics
Tide has an extensive portfolio of buses and light rails in Norway and abroad. They manage more than 5000 bus drivers who need daily schedules and route information, and to report errors and maintenance requests for their buses. This was all handled manually, and the drivers received their schedules on a printed piece of paper in the morning. Tide also performs maintenance on more than 2200 buses, which was also logged and processed manually with pen and paper. This resulted in a lack of control and flexibility in resource management and no real-time data and information on bus maintenance and error reporting.
"We have tried to digitalize many of these operations, but we've never managed to do it. The projects have gotten too large and complex."
Kenneth Vik, Business Developer at Tide
When Tide approached Appfarm to turn these manual and time-consuming processes into a digital solution, Appfarm began developing their new application. In a short time, the app was up and running, and Tide attended the introduction course to Appfarm’s no-code platform.
After the three-day course, the developers at Tide were able to take over the continuing development of their application with assistance from Appfarm solution engineers where needed. This is a great example of an enterprise case, where the development and ownership is gradually transferred to the customer as the competency level on the platform increases.
A digital solution for resource management, appointing schedules and matching the right drivers with the right routes, has resulted in great amounts of time and cost savings. Their entire operations are modernized, and the application has enhanced real-time route management and greatly improved the work life for the bus drivers and the resource planning process. Applications include:
"The app is absolutely amazing. I have my schedule available at all times, I have a great overview of daily reporting, and I can log potential vehicle errors."
Anders Jæger – Bus Driver at Tide
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